WEBSITE INFORMATION

WELCOME

Thank you for visiting McCaulou's.


CONTACT THE CUSTOMER SERVICE DEPARTMENT

Phone:  (925) 283-3380

Email:  info@mccaulou.com


PAYING WITH CREDIT CARD

We accept credit card payment for online orders.

Please provide the “bill to” address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the “Bill to” information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the “Bill to” information or the information does not match the address information on file.

Your credit card will not be charged until we provide the goods or services you ordered.

We accept the following payment types:
Visa®
MasterCard®
American Express
Discover®

The merchant name that will appear on your credit card statement is:
McCaulou's


SALES TAX

Contra Costa County, CA Sales Tax of 8.25% is charged on all orders shipped to locations within the State of California. No sales tax is charged on shipments out of the State of California.


PROCESSING AN ORDER

Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Orders received on weekends and holidays will be processed on the next business day. If your order cannot be shipped within 30 days of the date of your order, you will be given the option to cancel your order.

All orders are shipped from:

McCaulou's
3512 Mount Diablo Blvd.
Lafayette, CA 94549
United States


HOW TO CHANGE YOUR ORDER

We process your orders very quickly.  If you find that you have made an error in your order, please notify us immediately by emailing us at the following e-mail address or calling our Online Order Department . If your order has not yet been processed, we may be able to correct it.  However, if the merchandise has already been shipped, we will be unable to modify any portion of your order.

PHONE:  (925) 283-3380

Hours:  Monday - Saturday 10AM to 5PM, Sunday 11AM to 5PM

EMAIL:  order@mccaulou.com

To email us, please click here.


RETURNS AND EXCHANGES

If you are not satisfied with a mccaulous.com purchase or gift for any reason, please send it back to us within 30 days of purchase to receive a refund, credit or replacement item or, return the item within 30 days of purchase to our store for an exchange or refund with original receipt. Merchandise deemed to be flawed by a manufacturers defect is warranted by the manufacturer and may be returned for exchange or refund within the warranty period.

You can return the merchandise via US Mail, United Parcel Service or at one of the McCaulou's store locations for a refund or replacement.

Return packages should be delivered to:

McCaulou's
3512 Mount Diablo Blvd.
Lafayette, CA 94549

We will process your return and follow your instructions. Please send any correspondence to the address above or click here to contact us.

Unfortunately, we cannot refund your original shipping charges. The returned merchandise will be credited to you according to the policy stated above. But remember, you can always return or exchange any item at one of our store locations.

All returns should be sent to the following address:

McCaulou's
3512 Mount Diablo Blvd.
Lafayette, CA 94549
United States

Phone: (925) 283-3380


SHIPPING

We ship via USPS Priority Mail unless undeliverable to the Ship to Address submitted.  Otherwise, we ship via UPS Ground.  If you would like to make other shipping arrangements please call (925) 283-3380 or email us at info@mccaulou.com.

ORDER AMOUNT SHIPPING FEE
REGION
CALIFORNIA
REGION
1
REGION
2
REGION
3
0 - $49.99 $7.99 $15.00 $20.00 $25.00
$50.00 - $99.99 $9.99
$100.00 or More FREE
 
REGION 1 REGION 2 REGION 3
Arizona
Colorado
Idaho
Montana
Nevada
New Mexico
Oregon
Utah
Washington
Wyoming
Arkansas
Illinois
Iowa
Kansas
Louisiana
Minnesota
Missouri
Nebraska
North Dakota
Oklahoma
South Dakota
Texas
Wisconsin
Alabama
Alaska
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Indiana
Kentucky
Maine
Maryland
Massachusetts
Michigan
Mississippi
New Hampshire
New Jersey
New York
North Carolina
Ohio
Pennsylvania
Rhode Island
South Carolina
Tennessee
Vermont
Virginia
West Virginia


STORE PICKUP

Store Pickup is available at Lafayette and Danville for Online Purchases.

Store Pickup is also available at all other locations for Phone Orders.
Call the store location directly to confirm items in stock for Curbside Pickup and In-Store Pickup.

ONLINE ORDER STORE PICKUP - LAFAYETTE
3512 Mount Diablo Blvd
Lafayette, CA 94549
(925) 283-3380
Store Hours: Mon-Sat 10-6, Sun 11-5

1. You will receive a Phone Message when your order is ready for Pick Up.
2. Upon Arrival, Call (925) 283-3380 and inform the Operator you have a Curbside Pickup or pick up your Order at the Gift Wrap Window.
3. Any questions, please call our Online Order Dept (925) 283-3380

ONLINE ORDER STORE PICKUP - DANVILLE
589 San Ramon Valley Blvd
Danville, CA 94526
(925) 837-0261
Store Hours: Mon-Sat 10-6, Sun 11-5

1. You will receive a Phone Message when your order is ready for Pick Up.
2. Upon Arrival, Call (925) 837-0261 and inform the Operator you have a Curbside Pickup or pick up your Order at the Gift Wrap Window.
3. Any questions, please call our Online Order Dept (925) 283-3380